Returns, Exchanges & Refund Policy

At Estuary Store, we want you to love what you wear. If something isn't right, we're here to make it right.

✅ What Can Be Returned

• Items with manufacturing defects (wrong print, damaged fabric, stitching issues)
• Wrong size or wrong item delivered

❌ What Cannot Be Returned

• Items that have been worn, washed, or altered
• Items without original tags or returned after 7 days
• Sale or discounted items (unless defective)
• Custom or personalised orders

🔄 How to Raise a Return or Exchange

1. Email us at estuarystoreindia@gmail.com within 7 days of receiving your order
2. Include your Order ID, a brief description of the issue, and clear photos of the product
3. Our team will respond within 24–48 hours with next steps
4. Once approved, we'll arrange a pickup or guide you on how to send the item back

💰 Refunds

• Prepaid orders: Refund to original payment method within 5–7 business days
• COD orders: Store credit (valid 6 months)
• Shipping charges are non-refundable unless the return is due to our error

📏 Size Exchanges

Ordered the wrong size? We'll exchange it — subject to availability. Raise a request within 7 days and we'll arrange reverse pickup.

🚚 COD Orders & Returns

COD orders have a ₹49 handling fee. In case of return, the ₹49 fee is non-refundable. Refunds on COD orders are store credit only.

⏱️ Processing Time

All returns and exchanges are processed within 5–10 business days of receiving the item.

📞 Need Help?

We typically respond within 24 hours.

Estuary Store is a print-on-demand brand. Products are made to order — we appreciate your patience.